Swiss Financial Services Act (FinSA)
1. What is FinSA
The Swiss Financial Services Act (FinSA) entered into force on 1.1.2020 and the transition period for implementation of FinSA expired on 31.12.2021. Since 1.1.2022, FinSA is fully applicable for Schroder & Co Bank AG as well as for other providers of financial services in Switzerland.
FinSA aims in particular at strengthening investor protection and establishing comparable standards for providers of financial services. Detailed information about the implementation of FinSA at Schroder & Co Bank AG is available in the brochure “FinSA client information document”, which you can request from your relationship manager or download here.
2. Information on Schroder & Co Bank AG
Schroder & Co Bank AG is a Swiss bank authorized by the Swiss Financial Market Supervisory Authority (FINMA) according to the Federal Act on Banks and Savings Banks (Swiss Banking Act). Schroder & Co Bank AG is ultimately held by Schroders plc, London, who is quoted on the London stock exchange and part of the FTSE 100 Index.
Our address is:
Schroder & Co Bank AG
+41 44 250 11 11
Schroder & Co Banque SA
Rue Jargonnant 2
+41 22 818 41 11
You can also contact us at email@example.com
3. Information on our supervisory authority
Our supervisory authority is the Swiss Financial Market Supervisory Authority (FINMA).
FINMA may be contacted at:
Swiss Financial Market Supervisory Authority (FINMA)
+41 31 327 91 00
4. Information on the Swiss Banking Ombudsman
Schroder & Co Bank AG aims at meeting your expectations at all times. Our complaints management process is outlined in the brochure “FinSA client information document” (see above section 1). Should you not be satisfied with anything, you can always contact your relationship manager who will do the best to resolve the issue. Alternatively, you can lodge a complaint with us at:
In case we cannot find an amicable solution, you can contact the Swiss Banking Ombudsman at:
Swiss Banking Ombudsman
+41 43 266 14 14
5. Information on client classification
FinSA obliges providers of financial services to classify their clients into one of the three available categories: retail clients, professional clients and institutional clients. Different levels of investor protection apply to the different client categories. Schroder & Co Bank AG does not offer the category institutional clients.
All clients of Schroder & Co Bank AG are classified as retail clients. If you meet the requirements of opting-out into the category of professional clients, you can request your re-classification. Details on client classification and the available options of opting-out and opting-in are outlined in the brochure “FinSA client information document” (see above section 1).
6. Risk information
Transactions with financial instruments are associated with opportunities and risks. It is important that you are familiar with and understand these risks before using a financial service. The brochure “Risks Involved in Trading Financial Instruments” contains general information on typical financial services and on the characteristics and risks of financial instruments. You can always request a copy of this brochure from your relationship manager or download it here.
7. Product information
If produced by the issuer, Schroder & Co Bank AG will provide all execution-only and advisory clients with the Key Investor Information Document (KIID) free of charge before the execution of a transaction. This may result in delays executing your order – in particular if you are absent (e.g. on the phone). You can declare your consent in writing that the KIID shall be provided to you only after the execution of a transaction. In such case please contact you relationship manager who will assist you with the necessary documents. You can also withdraw your consent at any time in writing.
As a professional client and as a client with a discretionary mandate you will not automatically receive the KIID, but you can always request such document from your relationship manager.
8. Information on costs and third party payments
Schroder & Co Bank AG charges fees for the provision of its services. An overview of costs and fees can be found in our fee brochure, which you can request from your relationship manager or download here.
When providing financial services, Schroder & Co Bank AG may receive payments from associated companies or third parties. An overview of third party payments can be found in our “Information on third party payments”, which you can request from your relationship manager or download here.
9. Information on best execution
When executing client orders we ensure to achieve the best possible result for the client in terms of finance, time and quality. Details on our best execution policy you can find hereafter.